Return and Cancellation Policy for Medsauraa.com

At Medsauraa, customer satisfaction is our top priority. We strive to offer high-quality products and services. However, if for any reason you are not fully satisfied with your purchase, our return and cancellation policy is designed to provide you with a smooth and hassle-free experience.

  1. Return Policy

 Eligibility for Return:

– Products are eligible for return within 7 days from the date of delivery.

– The product must be unused, in its original packaging, with seals, labels, or tags intact.

– Products that have been opened, tampered with, or partially used are not eligible for return.

 Return Process:

– To initiate a return, please email us at help@medsauraa.com with your order details, reason for return, and photos of the product, if applicable.

– Our team will review your request and provide return authorization along with instructions for returning the product.

– Once the product is received and inspected, we will process your refund within 7-10 business days.

 Non-Returnable Items:

– Certain items such as promotional products, free gifts, and products purchased under clearance sales are non-returnable.

  1. Cancellation Policy

 Order Cancellation by the Customer:

– Orders can be cancelled within 24 hours of placing the order or until the order is shipped, whichever comes first.

– To cancel your order, please contact us at help@medsauraa or +91 9718201818.

– If the order is cancelled before shipping, the full amount will be refunded within 7-10 business days.

– Once the order is shipped, it cannot be cancelled. However, you may choose to return the product as per our return policy.

 Order Cancellation by Medsauraa:

– Medsauraa reserves the right to cancel an order under the following circumstances:

  – The product is out of stock.

  – Inaccurate or incomplete customer information.

  – Issues with payment or verification.

  In such cases, you will be notified, and the full amount will be refunded within 7-10 business days.

  1. Refunds

– Refunds for returns or cancellations will be processed to the original method of payment within 7-10 business days after the return is inspected or the cancellation is confirmed.

– Shipping charges are non-refundable unless the return is due to an error on our part or a damaged product.

  1. Damaged or Defective Products

– If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, depending on the situation.

– You may be required to provide proof of the damage (photos) for verification purposes.

For any further assistance, please contact our customer support team at help@medsauraa.com. We are here to help!