At Medsauraa, we are committed to delivering your products promptly and ensuring a seamless shopping experience. Please read the following delivery information carefully to understand our shipping process.

  1. Delivery Locations

We offer delivery services across India. However, certain remote areas may experience delays due to limited logistics support. If we are unable to deliver to your location, we will notify you promptly.

  1. Delivery Timeframes

– Standard Delivery: Orders are typically delivered within 5-7 business days.

– Express Delivery: In select locations, we offer express delivery within 2-3 business days. Additional charges may apply for this service.

– Delivery times may vary depending on product availability and your location.

  1. Order Processing Time

– Orders placed before 12 PM IST will be processed on the same day (excluding Sundays and public holidays).

– Orders placed after 12 PM IST will be processed the next business day.

  1. Shipping Charges

– Free Shipping: We offer free standard shipping on all orders above ₹999.

– Flat Shipping Rate: A flat shipping fee of ₹50 applies to orders below ₹999.

– Express Shipping Charges: Charges for express shipping vary by location and will be calculated at checkout.

  1. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track your shipment on our website or through the courier’s tracking portal.

  1. Undelivered Packages

If a delivery attempt fails due to incorrect address information or unavailability of the recipient, our courier partner will attempt re-delivery. If the package remains undelivered after multiple attempts, it will be returned to us, and we will reach out to arrange a re-shipment. Additional shipping fees may apply in such cases.

  1. Damaged or Missing Items

In case you receive a damaged package or notice that items are missing from your order, please contact us immediately at help@medsauraa.com. We will investigate the issue and ensure a replacement or refund as per our return policy.

  1. International Shipping

Currently, we do not offer international shipping. We only deliver within India.

  1. Customer Support

For any queries or assistance regarding your delivery, please contact our customer service team at help@medsauraa.com, and we will be happy to help.

Thank you for choosing Medsauraa! We look forward to serving you.